Please read the following carefully before you complete your transaction with Owen Brothers Metering UK.
Delivery information
Delivery will be made to the address specified by you on the completed order form. Delivery is by courier, Mon-Fri, 9am-5pm. We are able to arrange a Saturday morning delivery for a charge of £25.00. To ensure you receive your order safely, please give a daytime address where someone can sign for delivery. If no-one can sign for your delivery, you can give us a *safe place where we can leave your order - but we strongly recommend that all orders are sent to a delivery address where there will be someone to sign for the parcel (see below). If your parcel is returned, we will have to charge (usually £10.00) to resend.
All orders £100 or over must be signed for and cannot be left in a safe place, please provide full address details. If you request that we leave your parcel in a safe place because there won't be anybody available to sign for, please be aware that this will be done on the understanding that it is at your own risk.
Neither Owen Brothers Meter nor its carrier will be liable for non-receipt of the goods. We will deliver to the address as you have entered it on the order. We cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. Please check the delivery address if you are uncertain. If you request a delivery to a business, we shall consider the delivery to be successful, if it is delivered to a reception area and signed for by a representative at that address.
Delivery can take up to 14 days from the date we receive your order, although every effort will be made to despatch orders on the same day for next day delivery. All parcels are sent by insured carrier and must be signed for. Do not accept damaged goods. If goods fail to arrive after 14 days, please notify us on 0161 624 6211 (Mon-Fri 9am-4.30pm).
If you would like your delivery on a certain date please let us know when you place your order and we will do our best to achieve it.
We do our best to secure delivery within 14 days of the date of your order, but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.
Please note that we can offer free deliver to a UK address on orders over £100. Deliveries to non-mainland UK addresses will cost an extra £10.00.
Delivery to the Channel Islands
Channel Islands members will be charged VAT at current rate for all transactions, but will receive a discretionary discount from OBM. Customers are responsible for any/all duty charges which may apply for goods dispatched to the Channel Islands*A Safe Place to Leave Your Parcel
Prices
The prices payable for the products that you order are clearly set out in the website. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned. All prices are expressed excluding VAT unless otherwise stated. The price of the items in most cases do not include the delivery charge.
Availability
All Owen Brother’s products and services are subject to availability.
Acceptance
As all products and services are subject to availability, there will be no contract of any kind between you and us unless and until we actually process and dispatch the goods to you. As stated above (under Availability) your order is an offer to buy from us. This means that nothing that we do or say amounts to any acceptance of that offer until we actually process and dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are processed and dispatched, and not before, a contract will be made between you and us and you will be charged for the goods.
Returns
We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. To arrange this, please contact us on 0161 624 6211 (Mon-Fri 9am-4.30pm). Please note Owen Brothers Metering UK Ltd cannot replace any metering equipment that has residual readings as these devices cannot be reset to zero. We must be notified of damaged goods within 2 days of delivery. Beyond this, our insurance is invalid. Returns are accepted for unused items in the original packaging within 30 days of the invoice date. We do not accept returns from 3rd party distributors.
Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
Customer services
If you have an order query, please e-mail us at support@owen-brothers.com or call 0161 624 6211 (Mon-Fri 9am-4.30pm).
Owen Brothers Metering UK Ltd
New Phoenix Works, Glen Trading Estate, Oldham, OL4 3BF
Unless explicitly stated otherwise, all rights including those in copyright in the content of this website are owned by or controlled by Owen Brothers Metering UK Ltd. © 2019