Payment Methods

Terms and Conditions

Online Purchase Security

How secure is it to order online?
For your peace of mind when buying online, we encrypt your personal details and use secure servers for your payment. This means any information you provide to us remains private as it travels over the internet. We use SSL (Secure Sockets Layer) technology with 128-bit encryption. Just look out for the padlock at the bottom of your screen (or Top right/left on Mac) on the Payment Details page. This indicates a secure area and you can complete your credit/debit card details with confidence.

What credit and debit cards do you accept?
We accept Visa Credit, MasterCard, Visa Debit/Delta, Switch/Maestro and Solo, Visa Electron and American Express. Additionally we accept payments made through PayPal, PayPal Express and PayPal Standard.

Who processes my credit/debit card information when I make a payment?
Your credit/debit card payment will be processed by our partners at Barclays, using their extremely secure ePDQ payment system

What additional security precautions do you have in place?
If using PayPal, all of your payment details are managed by them. Owen Brothers Metering UK Ltd does not store any of your PayPal details. For direct Credit/Debit card payments and for additional protection, we ask for the security code on your card at the point of payment. This unique three-digit number is physically printed onto your card. It is not embossed onto your card and is not shown on your card receipt or your statement. This means you must have the card in your possession in order to use it. As a result, it is difficult for anyone other than the cardholder to make a purchase. We require that you enter this code as an additional security precaution to better protect against card fraud.

Acceptance of orders

Working with industry-leading secure payment processors, we validate your order and the payment details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an e-mail to the e-mail address you provide in your registration form.

Your order is then subject to further validation checks we may choose to make. If your order passes our validation checks we will send you an order confirmation email, this is our acceptance of your order and it brings into existence a legally binding agreement between us.

Owen Brothers reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If any items are not available and you paid using a debit/credit card or PayPal you will not be charged for the cancelled items. If you paid using cheque, postal order or bank transfer you will be given a refund for the amount paid for the items.

We accept payment by most major credit or debit cards and PayPal. Payment will be debited from your account before the dispatch of your purchase. We also accept cheque, postal order, cash or bank transfer.


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